Zendesk: Plausible Solutions

Published November 7, 2015

Zendesk: Plausible Solutions

Zendesk is a software development company who moved to San Francisco, CA to build an amazing business. This is a unique company that specializes in cloud-based programs for customer service departments all over the world. The platform they use is called Zendesk and provides companies with ticketing, self-service options, and a ton of other features for customer support. This amazing company already has over 1,000 people working for them and have tens of thousands of customers based in 150 countries all over the world.

Their customer service platform was designed to create an easier solution for companies so that they are able to build bigger and better relationships with their clients. It is a productive and personal system that keeps everything simple. If the customers are happy then Zendesk is happy.

More about Zendesk

Zendesk is the most popular help desk solution platforms on the market today. This platform is built for businesses of all different sizes and provides helpful solutions for their customer service needs. You can sign up for the $1 month program which is the most basic level and is a good option for new companies and other businesses who may be looking to save money. You will not receive all of the features with this plan level, but there are other options available for you to choose from.

Zendesk provides their clients with a number of different features that make it a very unique platform for customers to use. Tickets can be created for chat, social network sites, as well as telephone calls, which has yet to be duplicated by any other company. The customer service agent is then able to add notes so that the next agent is able to review them if need be.

There are three other plans that you can sign up for besides the $1 a month plan. There is Plus, Enterprise, and Enterprise Elite which have numerous features and are perfect for the bigger business. If you go with the Enterprise Elite platform then you will be required to pay $195 per each agent who uses it. The most popular plan is the Plus plan which is only $59 a month per agent.

Their interface has the ability to grab the attention of others which makes it easy for customer service agents to do their jobs efficiently. It may take some time to get used to but overall it is worth the effort.

Conclusion

The Zendesk platform is unlike any other platform you can purchase for your customer service needs. Regardless of the size of your business, you will find that this platform will make a huge difference in your ability to communicate and build relationships with customers.

Zendesk: Plausible Solutions Credit Picture License: Visiting Zendesk via photopin cc

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